Grand Rapids Reporter

Grand Rapids Reporter

Monday, December 16, 2019

CITY OF GRAND RAPIDS: City Invites Community To Share Feedback On Services, Other Topics

Local Government

By Press release submission | Nov 16, 2019


City of Grand Rapids issued the following announcement on Nov. 14.

The City of Grand Rapids is inviting all residents and other community stakeholders to share feedback on City services, programs, events and facilities. The community survey is available HERE until Nov. 30.

Residents who earlier received a survey in the mail as part of the initiative’s first phase are asked to respond via the link on the letter that accompanied the survey or by mailing the completed survey to the address listed in the letter. The City last month mailed 2,200 surveys to randomly selected households for a representative sample of the population.

The survey includes questions about quality of life, quality of City services, characteristics and opportunities in the community and participation in City programs, among other topics. The survey features 39 questions and takes about 10 minutes to complete.

City staff will use survey results to develop reliable, benchmarked metrics across all priorities in the City’s strategic plan. The City Commission will use the results during future Fiscal Year 2021 budget discussions. The first budget workshop is noon Monday, Nov. 18. More information is HERE.

“Community feedback is vital to our strategic planning efforts as we work to measure our progress,” said Doug Matthews, the City’s assistant city manager and chief administrative officer. “Accountability is one of our core values, and building a connected and engaged community is a priority. Every voice in our community matters.”

Survey responses are kept anonymous. For more information, call the City’s 311 Customer Service at 616.456.3000 or email

Original source can be found here.

Source: City of Grand Rapids

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